Common fixes, key terms, and how to reach us.
Troubleshooting
The verification code didn’t arrive
Sign-up needs a Korean mobile number that can receive SMS. Wait 1–2 minutes, then tap “Resend”. If it still doesn’t arrive, double-check the number; if it’s already registered, log in instead.
I can’t log in
Check your email and password. If you’ve forgotten it, use “Forgot password?” on the login screen to get a reset email.
The reset link won’t open
Open the reset link on the same device and browser where you requested it. If it fails on another device, request it again from the original device.
I’m not getting notifications
In My page → Alert settings, make sure the channels you want (SMS, app push, etc.) are on and saved. App push also needs your device’s notification permission.
Glossary
Inspected
A badge on cars that have passed our inspection.
Deregistered
The registration has been cancelled — common for export vehicles.
No record found
The official record wasn’t found at the time of the check — it does not guarantee ‘none ever’.
Vehicle registry
The official document holding a car’s ownership and registration history.
Price on inquiry
A car whose price isn’t shown publicly — ask via inquiry.
Transaction types
“Vehicle only” = the car itself; “Export agency” = handling export logistics; “Domestic” = a hand-over within Korea.
Steering (LHD/RHD)
LHD = left-hand drive, RHD = right-hand drive.
Contact us
For anything unresolved, or deal/settlement questions, reach us below.